Engage Events Source

Use the Engage Events Source to sync Engage subscription states to downstream Destinations.

Update downstream subscription states

With Twilio Engage, you can set and update user subscription states with a CSV file upload or, programmatically, using Segment APIs.

As part of Engage, Segment creates an Engage Events Source that lets you sync subscription states to connected Destinations. When a subscription state changes, Segment sends an update to the Destination. As a result, the subscription states stored in your Destination(s) can serve as a single source of truth for managing user consent in other tools that you may have connected to the Destination.

Working with Engage Events Sources

Segment generates Engage Sources automatically. If you’re using Engage, you can find the Source in your Segment space by navigating to Connections > Sources. Segment sets a Generated status to Engage Sources in the Statuses column of the My Sources table.

From the My Sources table, you can select the Engage Source to add a Destination and configure the Source’s settings. If you have more than one Engage space, Segment creates a separate Source for each space.